Tango+ Customer Communications Management (CCM) Tool

The Tango+ Customer Communications Management (CCM) Tool is an indefinite delivery vehicle designed to provide comprehensive customer communications solutions to state and local entities within Michigan. This IDV enables procuring organizations to access integrated tools for managing customer interactions, communications workflows, and related service delivery capabilities through a pre-established master contract framework. The CCM tool is intended to streamline communication processes and enhance customer engagement across various governmental functions and departments.

Morones Analytics LLC serves as the prime contractor for this indefinite delivery vehicle under Michigan contract MA190000000275. The contract was awarded on August 10, 2026, and covers the state of Michigan for state and local government procurement purposes. As an indefinite delivery vehicle, this contract provides an established procurement mechanism for eligible Michigan state and local agencies to procure Tango+ CCM services without conducting individual competitive procurements, thereby reducing procurement timelines and administrative burden while ensuring competitive pricing terms have been pre-negotiated.