Inmate Telephone

The Florida Department of Corrections Master Agreement C2963 provides comprehensive Inmate Telecommunication Services (ITS) for correctional facilities statewide. This contract enables the procurement of a complete telecommunications system covering 150 facilities, including 48 major institutions, 17 institutional annexes, and 33 work camps. The services encompass collect and prepaid call capabilities, telecommunications equipment, monitoring systems, recording capabilities, and value-added services such as cell phone forensic laboratory support and handheld cell phone detection units.

Global Tel*Link Corporation was awarded this master agreement by the Florida Department of Corrections, effective December 7, 2020, with an initial contract term of five years concluding on December 6, 2025. The contract allows for up to five optional renewal years and operates statewide within Florida. As a master agreement, it establishes a single blended per-minute rate not exceeding $0.13, inclusive of all fees and surcharges, with the vendor responsible for equipment installation, maintenance, and service transition. The contract is structured to support broader correctional objectives such as reducing recidivism, ensuring facility safety, and controlling unauthorized communications.