Statewide Support Service Provider (SSP) Program

The Arizona Department of Administration Master Agreement CTR078461 establishes a statewide contract for Support Service Provider (SSP) services, specifically designed to assist DeafBlind individuals and those with Combined Vision and Hearing Loss (CVHL). The contract provides comprehensive support services including environmental information conveyance, communication facilitation, community integration support, and transportation assistance. Services are to be delivered statewide, seven days a week, with SSPs required to complete a minimum of 24 hours of approved training in DeafBlind communication methods.

The master agreement is awarded to Vancro Inc. and will run from October 1, 2025, to September 30, 2026, with potential extensions up to five years. The contract is a single-agency contract primarily serving the Arizona Commission for the Deaf and the Hard of Hearing, with potential availability to other eligible agencies or cooperative buyers within Arizona. Pricing is firm-fixed, with standard SSP services during weekdays priced at $71.00 per hour, evening/weekend services at $81.00 per hour, and emergency SSP services at $81.00 per assignment. The state does not guarantee specific spending levels, and services will be utilized on an as-needed basis.