Statewide Real-Time Captioning (CART) and Sign Language Interpreter Services

The Arizona Department of Administration Master Agreement CTR072004 is a comprehensive statewide contract for Real-Time Captioning (CART) and Sign Language Interpreter Services. This indefinite delivery vehicle provides state agencies, boards, commissions, universities, and cooperative members access to a wide range of accessibility and communication support services. The contract covers in-person sign language interpretation (general, legal, provisional, and educational settings), oral interpretation, video remote interpreting, and real-time captioning services. These services are designed to support individuals who are deaf, hard of hearing, deafblind, or have speech difficulties, ensuring compliance with the Americans with Disabilities Act (ADA).

The master agreement is awarded to QuickCaption, Inc., based in Riverside, California, with an initial contract period from June 1, 2024, to May 31, 2025, and potential for extension. The contract has an estimated annual value of $2 to $3 million and covers the entire state of Arizona. As a master agreement, it provides standardized pricing for various interpretation services, with rates ranging from $78 to $182.20 per hour depending on the service type and specialization. The contract includes provisions for additional services such as after-hours support, travel time, and specialized interpretation needs, with participating interpreters required to be licensed in Arizona and possess appropriate certifications for their respective service areas.