Statewide Real-Time Captioning (CART) and Sign Language Interpreter Services

The Arizona Master Agreement CTR071999 establishes a comprehensive statewide contract for Real-Time Captioning (CART) and Sign Language Interpreter Services. This Indefinite Delivery Vehicle enables Arizona state agencies, boards, commissions, universities, and Participating Members of the State Purchasing Cooperative to access a wide range of accessibility services. The contract covers in-person sign language interpretation across multiple contexts including general, legal, educational, and provisional settings, as well as video remote interpreting (VRI), oral interpretation, and real-time captioning services. These services are designed to support individuals who are deaf, hard of hearing, deafblind, or have speech difficulties, ensuring compliance with Americans with Disabilities Act (ADA) requirements.

Lango SW LLC, located in Fort Worth, Texas, is the prime contractor for this Master Agreement, which is administered by the Arizona Department of Administration. The contract is effective from June 1, 2024, to May 31, 2025, with the potential for extension, and covers the entire state of Arizona. While there is no guaranteed minimum spend, the state anticipates an annual service volume of $2-$3 million. The contract type is a Master Agreement with multiple pricing tiers, ranging from $78 per hour for general interpreting to $179 per hour for specialized services. Additional provisions include supplementary rates for after-hours services, short notice requests, and travel time, with a typical two-hour minimum service requirement.