Statewide Real-Time Captioning (CART) and Sign Language Interpreter Services

The Arizona Master Agreement CTR071997, awarded to JS Reporting Inc - Caption Pros, provides comprehensive statewide Real-Time Captioning (CART) and Sign Language Interpreter Services for state agencies, boards, commissions, and State Purchasing Cooperative members. The contract encompasses a wide range of interpreting services, including sign language interpretation (general, legal, educational, and provisional settings), video remote interpreting, real-time captioning for on-site and remote contexts, oral interpretation, tactile interpreting, and specialized communication support services. These services are designed to support diverse communication needs across various settings, including business meetings, personnel training, legal proceedings, educational environments, medical appointments, and correctional facilities.

The master contract is administered by the Arizona Department of Administration and covers the period from June 1, 2024, to May 31, 2025, with potential extensions available. JS Reporting Inc is the prime contractor, with the contract structured as a mandatory statewide and cooperative contract. The estimated annual service volume ranges from $2 to $3 million, with firm-fixed pricing and a minimum 2-hour booking requirement for most in-person services. The contract provides geographic coverage across Arizona and includes provisions for additional service charges such as after-hours support, short-notice requests, and travel time. Pricing varies by service type, with rates ranging from $145 to $165 per hour for different interpreting and captioning services.