ASRS Long-Term Disability Program Administration

The Arizona State Retirement System (ASRS) Master Agreement CTR059484 is a comprehensive Indefinite Delivery Vehicle (IDV) focused on Long-Term Disability (LTD) Program Administration services. Awarded to Broadspire Services Inc., this contract provides a full suite of disability management services, including claims processing, medical reviews, vocational rehabilitation, customer support, and benefits disbursement. The IDV enables ASRS to access specialized disability program administration with a structured pricing model that includes a monthly account management fee and per-claim fees for various service components such as new claims processing, medical record retrieval, and appeals management.

The master agreement was initially awarded on July 1, 2022, with a contract period initially set for twelve months and subsequent amendments extending the performance through June 30, 2026. Broadspire Services Inc. serves as the prime contractor for this state-level contract specific to Arizona, with a comprehensive insurance coverage package that includes professional liability, commercial general liability, and workers' compensation. The contract allows for potential extensions up to five years and includes performance metrics measuring decision timeliness, report delivery, and customer satisfaction. The monthly account management fee is $14,500, with additional service-specific fees, making it a flexible and comprehensive solution for ASRS's long-term disability program administration needs.