NG911 Call Handling Equipment (CHE)

The Arizona Department of Administration's Master Agreement CTR055790 is a comprehensive Next Generation 9-1-1 (NG911) contract designed to provide standardized call-handling equipment and services across Arizona's public safety answering points (PSAPs). The master agreement enables local jurisdictions, including county sheriffs' offices, police departments, fire departments, and tribal agencies, to procure advanced emergency communication solutions. Specifically, the contract offers two primary deployment models: Call Handling Equipment (CHE) On-Premise and Call Handling as a Service (CHaaS), with scalable options for organizations ranging from 2 to over 51 seats. The procurement vehicle supports critical capabilities such as text-to-911, integrated multimedia communications, network connectivity, and comprehensive emergency response technologies.

VESTA Solutions Inc. was awarded this master agreement on June 21, 2021, with a contract period running through June 20, 2026 and potential extensions. The statewide contract covers all of Arizona and is structured as a master agreement with a total estimated value ranging from $22.3 million for the initial five-year period to $25.9 million if all optional years are utilized. The contract includes non-recurring and monthly recurring charges, with pricing stratified across four tier levels based on the number of seats. Key jurisdictions including Phoenix, Tucson, Mesa, and numerous smaller municipalities are eligible to utilize this contract, which provides standardized pricing, equipment, and service offerings to enhance emergency communication infrastructure across the state.