AZNet III - Voice, Network and Call Center Communication Services

The Arizona Department of Administration's Master Agreement CTR049888 (AZNet III) is a comprehensive Indefinite Delivery Vehicle (IDV) focused on providing voice network and call center communication services across the state. This master agreement enables Arizona governmental entities to procure advanced telecommunications infrastructure and communication solutions, with a specific emphasis on voice network technologies and call center support services. The contract is designed to streamline technology procurement processes for state agencies, ensuring efficient and cost-effective access to critical communication infrastructure.

The master agreement is awarded to CenturyLink Communications LLC (Lumen Technologies Group) and has a performance period from October 1, 2020, to October 1, 2025. As a statewide contract covering Arizona, this master agreement is structured as a comprehensive telecommunications solution that allows state and local government entities to leverage pre-negotiated pricing and terms. While specific total contract value is not explicitly stated, the contract includes multiple pricing document updates and amendments, indicating ongoing refinement and adaptation to evolving technological needs. The contract type is classified as a Master Agreement, providing flexibility for participating governmental organizations to access standardized communication services through a single, competitively solicited vehicle.