Treasury Collections Call Center

The Treasury Collections Call Center IDV provides comprehensive staffing services for Michigan's first-party collections operations, supporting delinquent tax and state agency debt collection activities. Under this indefinite delivery vehicle, Coast Professional, Inc. recruits, hires, and staffs all collection positions at the Operations Center in Dimondale, Michigan, including Collection Agents (categorized by Business/Individual and Non-Business/Non-Individual specializations), Supervisors, Managers, and Senior Management personnel. Anticipated staffing levels range from 5 to 20 Non-Business/Non-Individual agents, 7 to 15 Business agents, 26 to 42 Individual agents, 4 to 6 Supervisors, one Manager, and one Senior Manager. The State provides all necessary equipment and infrastructure, while Coast Professional maintains responsibility for recruitment and personnel management in compliance with Michigan residency requirements and specified work arrangement protocols.

Coast Professional, Inc., a Nevada corporation headquartered in Geneseo, New York, serves as the prime contractor under this agreement with the Michigan Department of Technology, Management and Budget, operating on behalf of the Department of Treasury Collections Services Bureau. The contract period extends from July 1, 2025, through November 15, 2028, with options for up to four additional one-year renewal periods at the State's discretion. The estimated total contract value is $18,876,811.20, with fixed hourly rates of $32.84 for Collection Agents, $58.23 for Supervisors, $71.73 for Managers, and $97.62 for Senior Managers. Service Level Agreements establish financial accountability through daily credits for staffing shortfalls and performance failures, with payment terms of Net 45 and provisions for extension to other states through written agreement.