HDI Call Center Audit and Recertification 25 27 29
Active State & local contract Michigan Awarded
- Contract number
- MA250000000637
- Awardee
- TechTarget Holdings Inc.
- Contracting organization
- Department Technology, Management and Budget
Contract facts
- Cumulative value
- $87,600
- End date
- Points of contact
-
- Christopher Martin martinc20@michigan.gov (855) 647-8724
- Michael Lavery laverym@michigan.gov (517) 284-0307
Contract details come from michigan.gov. Updated .
About this contract
This indefinite delivery vehicle provides HDI Call Center Audit and Recertification services to support the State of Michigan's Department of Technology, Management, and Budget (DTMB) Client Service Center. The contract encompasses on-site HDI audits, gap analysis, continuous improvement recommendations, and implementation strategies designed to assess and enhance call center operations. Services are structured around scheduled audits conducted on a bi-annual basis, with each audit to be completed within one year of the corresponding Delivery Order and within three business days of the scheduled date. The vehicle extends purchasing provisions to MiDEAL members, including local units of government, school districts, universities, community colleges, and nonprofit hospitals, allowing authorized entities to procure similar HDI certification and recertification services. Additional remediation audits are available at $2,000 plus $1,500 per day should the State fail initial recertification efforts.
TechTarget Holdings Inc., a Delaware corporation located in Newton, Massachusetts, serves as the prime contractor for this indefinite delivery vehicle awarded by the Michigan Department of Technology, Management, and Budget. The contract period of performance extends from April 11, 2025, through April 10, 2030, covering the state of Michigan. The estimated contract value at execution is $87,600, comprised of three bi-annual audits scheduled for 2025, 2027, and 2029 at costs of $26,600, $29,500, and $31,500 respectively, with pricing remaining firm throughout the contract term. Contract administration is managed by Christopher Martin for the State and Joe Bohrer for the contractor.
Files
| File | Type | Posted |
|---|---|---|
| 250000000637.pdf |
Quick answers
Who holds contract MA250000000637?
Contract MA250000000637 was awarded to TechTarget Holdings Inc. by Department Technology, Management and Budget in Michigan on April 11, 2025.
How much is contract MA250000000637 worth?
Its cumulative value is $87,600.
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