Travel Administrator Services - Statewide
Ended State & local contract Michigan Awarded
- Contract number
- MA190000001557
- Awardee
- JP Morgan Chase & Co
- Contracting organization
- Department Technology, Management and Budget
Contract facts
- Cumulative value
- $450,000
- End date
- Points of contact
-
- Jamie Mathews mathewsj@michigan.gov (517) 896-2435
- Jillian Yeates yeatesj@michigan.gov (517) 275-1131
- Emily Massa massae@michigan.gov (517) 897-7321
- Melissa Beck beckm3@michigan.gov (517) 896-1502
- Ronda Whiting whitingr1@michigan.gov (517) 363-6739
Contract details come from michigan.gov. Updated .
About this contract
This indefinite delivery vehicle provides comprehensive travel administration and professional travel agency services on a statewide basis for the State of Michigan. The contract encompasses domestic and international air, hotel, rail, and car rental reservations available 24 hours per day, 7 days per week, 365 days per year through both dedicated agent support and online self-service booking systems. Services include real-time reservation management, travel policy compliance oversight, and integrated reporting capabilities. Pricing is structured on a per-transaction basis, with rates ranging from no charge for online car-only reservations to $20 for agent-supported combined reservations. All commissions and loyalty points earned through state travel transactions revert directly to the State of Michigan.
The primary contractor is FROSCH International Travel, LLC, headquartered in Houston, Texas, with contract administration through the Michigan Department of Technology, Management and Budget (DTMB) Vehicle and Travel Services division. The initial contract award date was April 27, 2020, with an original completion date of April 26, 2023. Through subsequent contract modifications, the period of performance has been extended through October 23, 2026, with a total estimated aggregate contract value of $450,000. The contractor must maintain service level requirements including 90% phone answer rates before the third ring and 85% reservation confirmation within 24 hours, along with compliance to FISMA and NIST security standards and comprehensive state travel policy requirements.
Files
| File | Type | Posted |
|---|---|---|
| 190000001557.pdf |
Quick answers
Who holds contract MA190000001557?
Contract MA190000001557 was awarded to JP Morgan Chase & Co by Department Technology, Management and Budget in Michigan on April 27, 2020.
How much is contract MA190000001557 worth?
Its cumulative value is $450,000.
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