Self-Service Terminal (SST) Kiosks
Ended State & local contract Michigan Awarded
- Contract number
- MA190000001019
- Awardee
- Neumo DMV, LLC
- Contracting organization
- Department Technology, Management and Budget
Contract facts
- Cumulative value
- $39,045,616
- End date
- Points of contact
-
- Jonathon Khon khonj@michigan.gov (517) 241-3886
- Nichole Harrell harrelln@michigan.gov (517) 449-9245
- Yvonne Young youngy@michigan.gov (517) 636-5434
- Jeremy Lyon lyonj5@michigan.gov (517) 230-2858
- Christopher Martin martinc20@michigan.gov (855) 647-8724
- Thomas Kopenhafer kopenhafert@michigan.gov (517) 636-0283
- Jordana Sager sagerj2@michigan.gov (517) 896-1903
Contract details come from michigan.gov. Updated .
About this contract
The Department of Technology, Management and Budget Michigan IDV provides access to a comprehensive Self-Service Terminal (SST) Kiosk solution designed for deployment across state offices and alternative retail locations throughout Michigan. The contract encompasses the complete lifecycle of SST kiosk services, including system design, implementation, ongoing maintenance, and full operational support. Through this vehicle, the State of Michigan can offer citizens convenient access to key transaction services such as vehicle and watercraft registration renewals, driver license renewals, state identification renewals, and issuance of duplicate or replacement documents. The solution operates as a turnkey arrangement, with the contractor responsible for all hardware, software, upgrades, networking, installation, training, and technical support services.
Intellectual Technology, Inc. (ITI), a Delaware Corporation, serves as the prime contractor for this IDV under the Department of Technology, Management and Budget's administration. The contract was originally effective August 1, 2019, with an expiration date of July 31, 2024; however, the most recent change notice extended the term through July 31, 2027 through exercise of available renewal options. This zero-cost arrangement to the State is structured as a Software as a Service (SaaS) contract, with an estimated aggregate value of $39,045,615.60 based on projected transaction volumes. ITI recovers its costs through per-transaction processing fees of $3.95 charged to end users, combined with credit card processing fees of 2.3%, with net revenues remitted nightly to the Michigan Department of State. The contract encompasses five available one-year renewal options and includes comprehensive service level commitments, including 24/7 monitoring, 95% uptime standards, and compliance with PCI Level 1, SOC 2 Type 2, and NIST security requirements.
Files
| File | Type | Posted |
|---|---|---|
| 190000001019.pdf |
Quick answers
Who holds contract MA190000001019?
Contract MA190000001019 was awarded to Neumo DMV, LLC by Department Technology, Management and Budget in Michigan on August 1, 2019.
How much is contract MA190000001019 worth?
Its cumulative value is $39,045,616.
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