Nice Maint. and Software
Ended State & local contract Michigan Awarded
- Contract number
- MA071B3200034C
- Awardee
- NICE inContact
- Contracting organization
- Department Technology, Management and Budget
Contract facts
- Cumulative value
- $77,714,072
- End date
- Points of contact
-
- Amy Hundley hundleya@michigan.gov (517) 241-7797
- Kalpana Kumar kumark@michigan.gov (517) 449-3258
- Kristine Mills millsk11@michigan.gov (517) 242-6402
- Kathryn Tober toberk@michigan.gov (517) 284-0342
Contract details come from michigan.gov. Updated .
About this contract
This Michigan Indefinite Delivery Vehicle provides access to NICE's CXone cloud-based contact center platform and comprehensive associated services. The contract encompasses voice and digital channel capabilities, integration solutions, quality management, performance management, recording and storage functionality, and professional implementation services. The platform is designed to support multiple state departments and agencies in managing customer interactions and contact center operations. Pricing is structured on a subscription basis, with per-user monthly fees ranging from $6.00 to $135.00 depending on the service tier selected, implementation fees typically ranging from $500 to $42,240 per deployment, and ongoing support packages from $1,100 to $10,000 monthly.
The prime contractor for this IDV is NICE inContact (operating as NICE), and the contracting organization is the Michigan Department of Technology, Management and Budget. The contract was initially executed on November 14, 2012, with the original completion date of September 28, 2015, and has since been extended through September 28, 2027. The vehicle covers the state of Michigan and is classified as a Department Technology, Management and Budget contract type. Multiple state departments and agencies participate as end-users, including the Departments of State, Treasury, Health and Human Services, and the Talent Investment Agency. Recent modifications executed between January 2026 and July 2026 added approximately $526,000 in aggregate costs for expanded user licenses, new product modules, software upgrades, and professional services.
Files
| File | Type | Posted |
|---|---|---|
| 071B3200034.pdf |
Quick answers
Who holds contract MA071B3200034C?
Contract MA071B3200034C was awarded to NICE inContact by Department Technology, Management and Budget in Michigan on November 14, 2012.
How much is contract MA071B3200034C worth?
Its cumulative value is $77,714,072.
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