ECMC Solutions Services includes the following; Financial Literacy ECMC Learning Platform ECMC FAB…

Norfolk State University, located in Virginia, awarded a contract to Educational Credit Management Corporation (ECMC) with a cumulative value of $71,230.00, effective August 31, 2026. The contract encompasses ECMC Solutions Services, a comprehensive suite of student loan management and financial literacy offerings designed to support borrowers throughout their repayment lifecycle.

The scope of services includes financial literacy programming through the ECMC Learning Platform, annual debt summary review letters for in-school borrowers (distributed electronically or via mail when email is unavailable), grace period counseling, and borrower counseling services. Additionally, ECMC will provide delinquency management services including outreach to borrowers at 31 days past due status via phone, email, and live chat; application tracking and skip tracing capabilities; full system access and reporting through the LoanTracker platform; and default prevention planning support. Services are to be delivered to Sharea' Williams at Norfolk State University, SSC 208C.