Sentara - ServiceNow Information Technology Infrastructure Library (ITIL License Extension (the…

ServiceNow Inc. was awarded a contract by Old Dominion University in Virginia on August 19, 2026, for the provision of ServiceNow Information Technology Infrastructure Library (ITIL) licensing services. The contract is valued at $7,055.00 in cumulative value, with an annual purchase order amount of $7,055.00. The contract period extends for three years, effective from August 14, 2026, through August 14, 2029.

The deliverable consists of ServiceNow IT Service Management Enterprise - Fulfiller User licenses, specifically the ITSM Enterprise Plus - Fulfiller User product. The contract covers licensing for eight users at a unit cost of $73.48 per user per month, with Year 1 license costs totaling $7,054.08. The engagement includes annual recurring maintenance and support as part of the licensing agreement. Payment terms are net 30 days, and the contract is subject to change pursuant to additional terms and conditions as may be negotiated between the parties.