YEAR ONE: Mystery Shop Membership (12 inquiry shops over 3 years) All Effort, Equipment…

Old Dominion University, a Virginia-based contracting organization, awarded contract PO05391154 to Raven Eye Consulting on June 25, 2026. The cumulative contract value is $36,000.00. The prime contractor will deliver mystery shopping membership services, which constitute the first year of a three-year service period. The deliverable includes 12 inquiry shops to be conducted over the full three-year contract term, with performance to be delivered to ODU Global under the direction of Dan Zimmerman.

Raven Eye Consulting will provide all effort, equipment, materials, personnel, and supervision necessary to execute the mystery shopping services as detailed in the contractor's Statement of Work. Each of the 12 inquiry shops carries a unit price of $3,000.00. The mystery shopping program will be utilized by Old Dominion University to assess operational performance and service quality through structured customer experience evaluations conducted in accordance with the contract specifications.