Inbound Phone Calls, DIRECT, FA and Office of Finance, July 1,2026 -June 30, 2027. Year 4 of… and 2 more items

Collegiate Admission & Retention Solutions has been awarded a contract by Old Dominion University in Virginia, effective June 23, 2026, with a cumulative value of $224,103.28. The contract encompasses communication services to be delivered to Ulice Hopson, with a performance period of July 1, 2026 through June 30, 2027. The engagement represents Year 3 and Year 4 of the ongoing contract relationship between the parties.

The primary deliverables under this contract consist of inbound telephone call handling services for the Financial Aid office and Office of Finance, including direct calls at a volume of 41,866 units at $5.08 per unit and miscellaneous or misdirected calls totaling 5,600 units at $2.04 per unit. Additionally, the contractor will provide automated outbound texting services for a single unit during the contract period. These communication services support Old Dominion University's student admission and retention operations through the specified contract performance year.