Medallia Experience Digital Analytics (DXA) and 2 more items

The Virginia Department of Taxation awarded contract PO05293155-V2 to DLT Solutions, LLC on September 2, 2026, with a cumulative contract value of $165,429.61. The primary deliverables consist of three distinct product and service components: one unit of Medallia Experience Cloud Experience Data Records (EDR) priced at $73,388.34; seven units of Medallia Experience Digital Analytics (DXA) at $11,648.94 per unit; and 10,498 hours of Enterprise Add-on Service Hours at $1.00 per hour. All deliverables are designated for delivery to Michelle Doty.

The contract encompasses software licensing and professional services related to Medallia's customer experience and analytics platform. The Experience Data Records and Digital Analytics products form the core software components, while the Enterprise Add-on Service Hours represent supplemental technical support and implementation services. These solutions are intended to enhance the Department of Taxation's operational analytics and customer experience capabilities. No specific period of performance or county designation is provided in the available contract documentation.