Web Help Desk maintenance renewal for IT 19 seats and 3 more items

SolarWinds has been awarded a contract by Virginia Commonwealth University for Web Help Desk maintenance renewal services, effective September 21, 2026. The contract encompasses maintenance renewals for the Help Desk software across four organizational departments: Information Technology (19 seats), Human Resources (13 seats), Finance (4 seats), and Facilities (1 seat), with an additional Web Help Desk component. The cumulative contract value is $12,628.24, with individual line items ranging from $631.41 to $5,587.92. All deliverables are to be provided to VCU Procurement.

The services constitute software maintenance and support renewals for SolarWinds' Web Help Desk platform across Virginia Commonwealth University's operational departments. This renewal contract enables the university to maintain access to help desk ticketing and incident management functionality across its IT infrastructure, human resources operations, financial management, and facilities administration divisions. The award reflects VCU's continued reliance on the SolarWinds platform for departmental service delivery and support operations.