Next Day Delivery PRMA,24x7 Email,24x7ComprehensiveSupport, Advance HW, Firmware & GeneralPoP…

The University of Virginia has awarded contract A207_PO-0470718 to Sun Management, effective August 20, 2026. The contract encompasses comprehensive support services valued at $13,141.63, with delivery directed to Carla J Manno. The contract covers Next Day Delivery under a Premier Response Maintenance Agreement, twenty-four-hour-per-day, seven-day-per-week email support, and twenty-four-hour-per-day, seven-day-per-week comprehensive technical support inclusive of advance hardware replacement, firmware updates, and general support services. The contract period extends through 2027, with deliverables consisting of one unit of the specified support package.

This contract award represents a procurement by the University of Virginia, located in Virginia, for technology support services that provide advanced responsiveness and continuous system availability assurance. The Premier Response Maintenance Agreement structure ensures rapid hardware replacement capabilities and ongoing firmware maintenance throughout the contract term. The specific performance metrics emphasize immediate response and availability expectations critical to institutional operations.