SOW 27VAConnects Production Support??? Production Releases??? Provide VAConnects for Kids release…

The University of Virginia has awarded a contract to WillowTree LLC for production support and release management services related to VAConnects for Kids, a system serving Virginia. The contract, identified as A207_PO-0469722 and awarded on August 15, 2026, carries a cumulative value of $738,816.00. WillowTree LLC will serve as the prime contractor, with deliverables directed to Octavia Shantell Wells.

Under this statement of work, WillowTree LLC shall provide production release management, user acceptance testing facilitation, and ongoing production support for the VAConnects for Kids system. Services include investigating and triaging user-reported issues, addressing production bugs according to UVA prioritization, responding to critical and high-severity security vulnerabilities, and maintaining system stability, performance, and security. WillowTree LLC will maintain support coverage during standard business hours of 7:00 AM to 5:00 PM, Monday through Friday, excluding University of Virginia holidays. Incident notification will occur through designated email channels or the VAConnects Production Support Microsoft Teams channel, with the contractor committed to responding promptly to all reported issues in accordance with severity and timing agreements established with the University.