SOW 25 Production Releases??? Provide VAConnects for Kids release candidates for production…

WillowTree LLC has been awarded a contract by the University of Virginia to provide production release management and ongoing production support services for the VAConnects for Kids software system. Under this engagement, WillowTree will prepare and facilitate release candidates for production deployment, coordinate User Acceptance Testing (UAT) activities with the University, address critical issues identified during testing phases, and deploy approved releases to the production environment. The total contract value is $123,136.00.

The production support component requires WillowTree to maintain system stability, performance, and security through incident investigation and triage, production bug resolution, and response to identified security vulnerabilities. Support services are provided during standard business hours (7:00 AM to 5:00 PM, Monday through Friday, excluding University of Virginia holidays) with incident acknowledgment required within one business hour of report. Notifications are submitted via email to vaconnects-support@willowtreeapps.com or through Microsoft Teams channels, with escalation procedures established between WillowTree's Delivery Lead and Engineering Lead and corresponding University personnel. Issues are classified according to severity levels, with Severity 1 designating service outages or severe functional disruptions and Severity 2 identifying defects with significant performance impacts.