Annual renewal for Freshservice 3 Pro Annual, 500 Asset Packet V3, 3 Freddy AI Copilot, 14…

The University of Virginia awarded a contract to Freshworks on June 9, 2026, under purchase order number PO-0418165-V2 for an annual renewal of software licensing and support services. The contract is valued at $12,740.47 and covers Freshservice 3 Pro Annual licenses bundled with a 500-asset packet, three Freddy Artificial Intelligence Copilot licenses, and 14 Business Agent seats. This represents a renewal of the services previously established under purchase order PO-0278371. Delivery is designated to Deborah K Sproles at the University of Virginia in Virginia.

Freshworks, as the prime contractor, will provide integrated IT service management and asset management capabilities through the Freshservice platform, supplemented by AI-powered copilot functionality and user support resources. The contract encompasses a single-year period with deliverables consisting of one license package of the specified configuration. The University of Virginia, located in Virginia, serves as both the contracting organization and place of performance for this software maintenance and support agreement.