LEC Regulated Services for City of Houston, TWC, TDI, and TXDFPS 9/1/2025 - 8/31/2026

Language Line has been awarded a contract for Telecommunications Relay Services by the City of Houston, Texas Workforce Commission (TWC), Texas Department of Insurance (TDI), and Texas Department of Family Protective Services (TXDFPS). The contract, identified as 10027, will cover Language Line's provision of comprehensive relay communication services, including text telephone (TTY), text-to-voice, voice carry over (VCO), hearing carry over (HCO), speech-to-speech relay, video relay, Spanish relay, and 7-1-1 access to telecommunications relay services.

The contract is effective from September 1, 2025, through August 31, 2026, with an award date of November 10, 2025. While specific contract value details were not provided, the contract falls under NIGP Code 91585 for Telecommunication Relay Services. The services will support multiple Texas state agencies, ensuring accessible communication services for individuals with hearing, speech, or language disabilities across various government organizations in the state of Texas.