FY26 coverage for TABC ITD Zendesk ticketing system, issued for year 2 of 2 through DIR contract.

The Texas Alcoholic Beverage Commission (TABC) Information Technology Division (ITD) has awarded a contract to Satrde LLC for Zendesk ticketing system software maintenance and support. The contract, identified as 26-40040, represents the second year of a two-year engagement issued through the Texas Department of Information Resources (DIR) contract vehicle. The award was executed on August 14, 2025, and focuses on software patches and upgrades for the agency's enterprise ticketing management platform.

The contract covers software updating services, specifically for the Zendesk ticketing system utilized by TABC's ITD. Categorized under UNSPSC code 81112202 for software patches or upgrades and NIGP code 92046 for software updating services, the agreement ensures continued technical support and system enhancement for the state agency's operational technology infrastructure. While specific contract value details were not provided in the source document, the contract represents a continued investment in maintaining and improving the agency's digital service management capabilities.