To provide ServiceNow professional consulting, development, configurations, implementation, and support services.

The Florida Department of Environmental Protection entered into a Master Agreement valued at $237,214.28 with an effective period from September 26, 2025 through September 25, 2030 under the OMNIA (Cooperative Purchasing Organization) Cooperative Purchasing Program (Agreement #43210000-23-OMNIA-ACS). The agreement encompasses ServiceNow professional consulting, development, configurations, implementation, and support services. The contract award documentation identifies specific line items for delivery between May 1, 2026 and April 30, 2027, indicating the initial service period for the contracted offerings.

The deliverables under this Master Agreement consist of cloud-based backup, recovery, and storage solutions provided through the Commvault platform and Metallic Cloud Storage Service. Specific line items include 14 virtual machine backup packages, 3 database backup subscriptions, 325 object storage backup subscriptions, 4,000 directory backup licenses on a per-user basis, one Cloud SaaS Jumpstart package for small deployments (1-2 users), and 350 Metallic Cloud Storage Service subscriptions with 1 terabyte capacity per subscription at the Cool Tier service level. All goods and services are prepaid annual subscriptions with discounts ranging from approximately 5.1 percent to 18.7 percent off list pricing, authorized under Florida Statute section 215.422(15) based on operational necessity and cost savings justification.