Granicus - GXG Government Experience Services Non-Recurring - Each Billing Frequency: Up Front Granicus -PFS-PS-CO-CC-CCES

The State of California Department of Health Care Services awarded a contract valued at $4,357,638.56 to ONPAR ADVISORS LLC for Information Technology services. The contract, which commenced with an anticipated completion date of September 26, 2028, encompasses a comprehensive suite of Granicus Government Experience (GXG) solutions and related communications infrastructure. The prime contractor will deliver Government Experience Engagement Cloud Essentials setup, configuration, and training services, along with both non-recurring and recurring professional services. The contract includes implementation of a Short Message Service (SMS) 10-digit long code digital infrastructure with associated setup and configuration.

The recurring service components include annual subscriptions to the Government Experience Engagement Cloud Essentials platform (supporting up to 8.1 million unique contacts), Government Experience Services, Communications Cloud SMS volume capabilities (minimum 25,000 messages annually), and the Communications Cloud Advanced Package (supporting 49-50 million potential users). The upfront costs for setup and initial implementation total approximately $2.6 million, while the recurring annual subscription services are valued at approximately $1.8 million. The contract is structured to provide California's Department of Health Care Services with comprehensive citizen engagement and communications capabilities through the Granicus platform suite.