VXRAIL P670F - ALL FLASH - Prosupport Plus Mission Critical 7x24 Technical Support and Assistance

The California Department of Food & Agriculture has awarded a contract (IT Goods 0000033411) to AHEAD INC on January 5, 2026, valued at $50,258.67. The contract involves the procurement of multiple VXRAIL P670F All-Flash hardware units, each accompanied by comprehensive technical support and service packages. Specifically, the hardware is paired with ProSupport Plus Mission Critical services, which include 7x24 technical support and assistance, as well as 4-Hour 7x24 onsite service with emergency dispatch.

The contract includes eight identical line items for technical support and onsite services, plus an additional line item for a two-year ProSupport Plus Mission Critical CloudLink Key Management software support and maintenance package. Each technical support and service line item consists of two components: a 7x24 technical support service priced at $7,280.13 and a 4-Hour 7x24 onsite service with emergency dispatch priced at $4,853.42. The CloudLink software support component is priced at $1,724.47, bringing the total contract value to $50,258.67. This IT goods contract appears designed to ensure robust, continuous technical support and rapid response capabilities for the Department of Food & Agriculture's computing infrastructure.