Scribe Pro Team

The California Franchise Tax Board has awarded a contract to Solutions West for Information Technology Goods valued at $32,484.50, effective March 17, 2026. The contract procures four software subscription licenses for Genesys contact center and workforce management solutions, with 50 units awarded for each product line. The awarded products include the Genesys Engage On Premise Base Package at $416.75 per unit, Genesys Inbound Voice (All T-servers) at $76.69 per unit, Genesys Workforce Management at $134.21 per unit, and Genesys High Availability Voice at $22.04 per unit.

This IT Goods contract represents a software subscription licensing arrangement supporting the Franchise Tax Board's contact center and workforce management operations. The contract documents do not specify an explicit performance period or period of performance beyond the award date. Solutions West serves as the prime contractor responsible for delivering the software licenses and associated subscription services to the State of California.