On-hold subscription service, vendor to provide information recorded messages. Call Handler…

The Florida Department of Health has awarded a contract for on-hold subscription service valued at $5,400 for the period of July 1, 2026, through June 30, 2027. The vendor will provide recorded information messages and call handler services designed to manage inbound call traffic efficiently. Services include custom day and night greetings, updated voice prompts, call pattern analysis, and call flow optimization to minimize connection times. The contract further encompasses custom on-hold messages, notifications for holiday and staff training closures, and complimentary emergency message updates throughout the contract term.

The contract represents a single line item procurement with a unit price of $5,400 for one subscription service engagement. While the specific prime contractor identity is not identified in the provided documentation, the contract award was issued by the Florida Department of Health effective July 1, 2026, for a one-year performance period. The service is intended to enhance operational efficiency in call center management and improve customer experience through professional call handling and messaging capabilities.