1. User Licensing Access for up to 700 users 2. Cloud hosting services means: - Infrastructure…

The Florida Department of Children and Families awarded a contract valued at $685,574 with an award date of June 30, 2026, and a completion date of June 29, 2027. The contract provides for cloud hosting services and user licensing access supporting up to 700 concurrent users on the mCase Platform. The deliverables encompass comprehensive infrastructure management, including reliability, scalability, and security assurance; cybersecurity protections with threat mitigation and regulatory compliance; application maintenance inclusive of updates, bug fixes, and feature enhancements; and uptime guarantees with minimal downtime provisions.

The contract further specifies data protection and infrastructure security, technical customer support during business hours, and defect remediation services for the customer solution. Additional services include a disaster recovery server capability, nightly and daily backup functionality, and annual support for mCase Platform version upgrades provided by RedMane. The one-year contract term runs from June 30, 2026, through June 29, 2027, with the single line item valued at $685,574 and measured as a complete service delivery unit.