IT - Blanket PO to cover Out of Warranty (OOW) service requests for repairs or replacement…

The Agency for Health Care Administration (AHCA) in Florida awarded a blanket purchase order (BPO) contract effective July 1, 2026, through June 30, 2027, with a total contract value of $2,400.00. The contract provides out-of-warranty service requests for repairs and replacement of non-functioning Microsoft Surface units on an as-needed basis throughout the contract period. Replacement and repair costs will be determined by Microsoft on a case-by-case basis and require approval by the AHCA Information Technology department prior to unit shipment to Microsoft for service.

The BPO is structured with a quantity of 2,400 units at a unit price of $1.00 each, establishing the maximum authorization threshold for covered service requests. The contract encompasses the delivery of hardware maintenance and replacement services for Microsoft Surface devices, with actual expenditures dependent on the volume and nature of service requests submitted during the twelve-month performance period. The prime contractor responsible for executing this agreement is Microsoft, which will provide both diagnostic assessment and corrective action for eligible devices.