After Hours Answering Services Term: 07/01/2026 through 06/30/2027. Rate: $250.00 per calendar month…

The Florida Department of Health awarded contract C78BF1 to provide after-hours answering services for the Department of Health in Osceola County, effective July 1, 2026 through June 30, 2027. The contract value totals $3,000, representing a monthly rate of $250 for unlimited operator-handled calls. The vendor shall provide call answering coverage from 5:00 p.m. to 8:00 a.m. on weekdays (Monday through Friday), and 24-hour coverage on weekends and holidays. All incoming calls shall be answered using the specified answer phrase for the Florida Department of Health in Osceola County, with the vendor maintaining an adequate number of Spanish-speaking operators to serve the community.

The vendor is required to maintain daily call logs documenting caller name, date of birth, and contact phone number for prescription refill and appointment requests, forwarding these logs to Osceola.health@flhealth.gov. Calls regarding reportable disease conditions, immediately notifiable diseases, or events of public health significance shall be directed to the Department's on-call physician according to the provided medical customer account card. Monthly invoices submitted to OsceolaPayables@flhealth.gov must include accompanying call logs as supporting documentation. The contract is subject to all attached terms and conditions as established by the Florida Department of Health.