Subscribed Service: Re-TRAC Connect1 Subscription Service Period: July 1, 2026 - June 30, 2027 Total… and 1 more item

The Florida Department of Environmental Protection awarded contract C78B9D to Emerge Knowledge for the provision of Re-TRAC Connect1 subscription services and associated professional services. The contract, effective July 1, 2026, through June 30, 2027, carries a total value of $51,600.00. The primary deliverable consists of a Re-TRAC Connect1 software subscription platform priced at $48,500.00 annually, which includes dedicated general customer support services comprising up to 67.5 hours of support annually across all programs combined. General customer support encompasses program-specific technical assistance, user account management, ongoing training, annual account reviews, and project progress reporting delivered through phone, web-based meetings, and email communication.

In addition to the base subscription, the contract provides for $3,100.00 in additional professional services and add-on service options, including configuration services for new requirements billed at $155.00 per hour and optional add-on services such as additional program configurations ($6,000.00 per year for the Scape Tire Program) and SAML-based single sign-on capabilities ($1,500.00 per year). Additional professional services and configuration requests exceeding five hours require advance written approval and corresponding task orders before work commences.