After-hours, weekend, and holiday answering service for FY 2026/2027. Base rate per month @… and 2 more items

The Florida Department of Health has awarded a contract (C78384) for after-hours, weekend, and holiday answering services for the fiscal year 2026/2027, effective July 1, 2026, through June 30, 2027. The total contract value is $3,960.00. The contract comprises three distinct service components: a monthly base rate of $30.00 per month for twelve months; virtual services including call patching and voicemail at $0.05 per minute for an estimated 3,600 minutes annually (calculated at 10 minutes daily for 30 days across 12 months); and live operator services at $1.90 per minute for the first 250 minutes monthly, totaling 1,800 minutes annually across all twelve months.

The contracting organization will utilize the answering service to manage inbound communications during extended hours and non-business days, ensuring continuity of departmental responsiveness. The service structure combines a fixed monthly retainer with variable usage-based pricing for both automated virtual services and live operator-assisted calls, providing the Department of Health with flexible capacity to handle after-hours inquiries while controlling costs through tiered pricing mechanisms.