BPO for afterhours telephone answering service for a flat rate of $195.00 per month. This rate… and 1 more item

The Florida Department of Health has awarded contract C77E37 for afterhours telephone answering services. The contract is valued at $2,460.00 and runs for a twelve-month period from July 1, 2026, through June 30, 2027. The primary service consists of a Business Process Outsourcing (BPO) arrangement providing telephone answering coverage at a flat monthly rate of $195.00, which includes up to 500 inbound calls per month. The contract authorizes four users—Andrea Diaz, Mark Roby, and the Business Office and Purchasing Agents—to utilize the service. Covered services include call receipt and message taking; patching, faxing, texting, and message relaying activities are explicitly excluded from call counting and are provided at no additional charge within the base rate structure.

The contract provides for overflow capacity beyond the standard monthly allocation. Calls exceeding the 500-call monthly threshold are charged at $0.40 per call. The contract structure allocates an additional 300 calls annually at this overage rate, indicating anticipated usage patterns beyond the base service tier. The contractor is responsible for managing call volume, message accuracy, and authorized user access throughout the contract term. The specific location of performance and prime contractor name are not identified in the contract documentation provided.