Live Services Base Rate includes 1,000 telephone transactions per month and 1 more item

The Florida Department of Health awarded contract C77E05 on July 1, 2026, for a one-year period of performance extending through June 30, 2027. The contract encompasses live services telephone transaction support, with a total contract value of $4,588.00. The award includes a base rate service component providing 1,000 telephone transactions per month for twelve months at $349 per month, establishing the foundational service delivery requirement.

The contract structure incorporates an overage provision to accommodate call volume fluctuations beyond the base monthly threshold. Should monthly telephone transactions exceed 1,000 calls, additional charges apply at $0.40 per transaction for each overage call. This tiered pricing model allows the Department of Health to manage costs while maintaining flexibility for peak demand periods. The prime contractor information and specific place of performance details are not provided in the available contract documentation.