Blanket Purchase Order to cover call handler service /includes multilingual voice prompts, unlimited…

The Florida Department of Health awarded a blanket purchase order contract valued at $6,399.96 for call handler services. The contract was awarded on July 1, 2026, with a performance period extending through June 30, 2027. The line item encompasses twelve monthly units at $533.33 per unit, representing a comprehensive telecommunications solution utilizing a Hayes hosted system platform.

The call handler service deliverables include multilingual voice prompts, unlimited on-hold message updates, call flow analysis, and consulting support. The service scope encompasses coverage for all holidays and emergency message updates, ensuring continuous availability of customer communication infrastructure throughout the contract term. The prime contractor was responsible for maintaining the hosted system and providing the associated support services to enable the Department of Health to manage inbound call traffic effectively during the specified performance period.