WittyAI is a trainable AI chatbot solution that will enable consumers to obtain answers swiftly… and 1 more item

The Florida Department of Financial Services awarded a contract effective July 1, 2026, through June 30, 2027, valued at $72,000.00 for the implementation and operation of WittyAI, a trainable artificial intelligence chatbot solution. The system is designed to enable consumers to obtain answers to inquiries swiftly and accurately, with the potential to reduce call volume directed to departmental call centers. The solution leverages three independent third-party service providers: Amazon Web Services (AWS) for server hosting, Pinecone for vector database integration and hosting, and OpenAI for application programming interface integration. All work and associated costs are detailed in a Statement of Work dated February 17, 2025.

The contract encompasses two primary billing components: monthly utilization service fees from the three independent providers based on actual consumption at publicly available rates, and an annual platform licensing fee of $30,000 for up to five WittyAI instances, billed at $2,500 per instance. The line item quantities and unit pricing structure indicate total annual costs of $42,000 for monthly utilization services and $30,000 for platform licensing, combining to equal the total contract value of $72,000.00 for the twelve-month performance period.