2027 Contractual Svcs - Service DeskCM - Projected Contact Volume and 1 more item
Active State & local contract award Florida Awarded
- Contract number
- C77140
- Awardee
- Not on record
- Contracting organization
- Department of Education
- Contract amount
- $89,011
Award facts
- Completion date
Award details come from facts.fldfs.com. Updated .
About this award
The Florida Department of Education awarded contract C77140 to an unnamed prime contractor effective July 1, 2026, through June 30, 2027, with a total contract value of $89,010.90. The contract encompasses Service Desk Contact Center Management (Service DeskCM) services, with line items reflecting a projected annual contact volume of 70,452 contacts and ServiceNow software access consisting of 120 licenses distributed across the twelve-month performance period.
The contract deliverables include contact center management services to support the Department of Education's operational requirements and provision of ServiceNow application licensing to enable service desk functionality. The pricing structure establishes a unit price of $1.00 per contact for the projected contact volume and per license unit for the ServiceNow access component. No specific place of performance location is identified in the award documentation, and the prime contractor information is not included in the materials provided.
Line items
| Item | Total |
|---|---|
| 2027 Contractual Svcs - Service DeskCM - Projected Contact Volume | $70,452.00 |
| 2027 Contractual Svcs - Service DeskCM - ServiceNow Access 10 licenses per month, 120 licenses for the year | $18,558.00 |
Quick answers
How much is contract C77140 worth?
Its contract amount is $89,011.
Which organization awarded contract C77140?
Department of Education in Florida awarded contract C77140.
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