After-hours telephone answering service as outlined in Scope of Work and Customer Account Card…

The Florida Department of Health has awarded contract C7687D for the provision of after-hours telephone answering services. The contract was awarded on July 1, 2026, with a performance period extending through June 30, 2027. The total contract value is $1,980.00, representing monthly billing at a rate of $165 for twelve consecutive months. The service scope encompasses unlimited call handling for after-hours periods, with service delivery parameters and customer protocols outlined in the accompanying Scope of Work and Customer Account Card documentation.

The contracted service provides the Department of Health with dedicated telephone coverage outside normal business hours, ensuring continuous availability for incoming communications. Monthly billing at the fixed rate of $165 generates the annual contract value, with service delivery structured to accommodate the Department's after-hours operational requirements as specified in the contract documentation. The one-year term allows the Department to evaluate service performance and determine renewal or modification needs based on operational outcomes during the initial performance period.