CMTS Annual Maintenance Support Agreement (1-15 Users) Allows access to system upgrades released…

The Florida Fish and Wildlife Conservation Commission awarded contract C72B5E on June 22, 2026, for an Annual Maintenance Support Agreement covering the Case Management and Tracking System (CMTS) platform. The contract is valued at $7,336.60 and runs through June 21, 2027. The agreement provides access to system upgrades released during the support period and ongoing technical support utilizing an incident-call model, with ten incidents included over the twelve-month contract term. Terms and conditions are governed by the WingSwept Service Level Agreement - CMTS Annual Maintenance Agreement, and the service falls under GSA Schedule GS-35F-0218X, supporting one to fifteen concurrent users.

Under the maintenance agreement, the contracting organization may trade incident allocations toward user-requested product enhancements not currently included in the system roadmap, subject to incident availability. The contract encompasses software support services without a specified place of performance documented in the award materials. While the prime contractor name is not explicitly provided in the contract documentation, the service provider operates under the WingSwept Service Level Agreement framework and GSA Schedule designation, indicating an established vendor relationship with standardized terms of support and service levels.