Premium Plus - 1 PM service Service Agreement includes: Priority dispatch for contract customers…

The Florida Department of Health awarded contract C723BA for a Premium Plus maintenance and support service agreement valued at $29,675.00. The contract was executed on April 22, 2026, with an initial completion date of June 30, 2026. The line item service agreement, effective April 30, 2026, through April 29, 2027, provides comprehensive instrument maintenance and repair support services.

The service offering includes priority dispatch capabilities for contract customers, a target response time of twenty-four hours for instrument downtime, and a guaranteed maximum response time of forty-eight hours. The agreement further guarantees a four-hour call back commitment and encompasses all parts, travel, and labor costs associated with service delivery. While the prime contractor name is not specified in the award documentation, the services are to be delivered to the Department of Health in Florida over the one-year service period.