MS: Annual Software Maintenance plan from 3/01/2026 to 6/30/2026. includes software maintenance… and 1 more item

The Florida Department of Health was awarded contract C6B4DA on March 1, 2026, for software maintenance and technical support services. The contract period runs from March 1, 2026, through June 30, 2026, with a total contract value of $29,583.78. The primary deliverable is an annual software maintenance plan for LabWare Laboratory Information Management System (LIMS) software covering 150 LIMS licenses and one Network Web Application (NWA) SQC site license. This maintenance plan includes software patches and product enhancements for a 122-day period and accounts for $28,246.66 of the contract value.

The contract also includes technical support services valued at $1,337.12, which encompass telephone support, online web-based support through LabWare DevTrack, LabTrack, and Knowledge Track platforms, as well as conference registration fees for LabWare's Customer Education Conference. Technical support is provided during normal regional business hours, eight hours per day, five days per week, excluding holidays. The combined maintenance and support services are designed to ensure operational continuity and user capability development for the Department of Health's laboratory information systems during the four-month contract performance period.