BGS1- CDR Call Staff call center services, providing phone support for incoming calls for Board… and 8 more items
Ended State & local contract award Florida Awarded
- Contract number
- C5FE4B
- Awardee
- Not on record
- Contracting organization
- Department of Health
- Contract amount
- $377,978
Award facts
- Completion date
Award details come from facts.fldfs.com. Updated .
About this award
The Florida Department of Health has awarded a contract (C5FE4B) for call center services, valued at $377,977.60, with a performance period from August 1, 2025, to February 28, 2026. The contract encompasses comprehensive call support for two primary units: the Board of Nursing and the Background Screening Unit, with eight distinct line items dedicated to call staff services (BGS1-4 and NUR1-4) and one line item for project support (PS1).
The contract includes eight identical call center service line items, each priced at $39.06 per unit with a quantity of 1,120 units, totaling $174,988.80 for call center staffing. An additional project support line item, priced at $50 per unit with 560 units, is designed to oversee training, manage daily work, and handle escalations for incoming calls. The project support component adds $28,000 to the contract value, with the total contract amount structured to provide comprehensive telephonic support and management for the Florida Department of Health's nursing and background screening operations.
Line items
| Item | Total |
|---|---|
| BGS1- CDR Call Staff call center services, providing phone support for incoming calls for Board of Nursing and the Background Screening Unit. | $43,747.20 |
| BGS2- CDR Call Staff call center services, providing phone support for incoming calls for Board of Nursing and the Background Screening Unit. | $43,747.20 |
| BGS3- CDR Call Staff call center services, providing phone support for incoming calls for Board of Nursing and the Background Screening Unit. | $43,747.20 |
| BGS4- CDR Call Staff call center services, providing phone support for incoming calls for Board of Nursing and the Background Screening Unit. | $43,747.20 |
| NUR1- CDR Call Staff call center services, providing phone support for incoming calls for Board of Nursing and the Background Screening Unit. | $43,747.20 |
| NUR2- CDR Call Staff call center services, providing phone support for incoming calls for Board of Nursing and the Background Screening Unit. | $43,747.20 |
| NUR3- CDR Call Staff call center services, providing phone support for incoming calls for Board of Nursing and the Background Screening Unit. | $43,747.20 |
| NUR4- CDR Call Staff call center services, providing phone support for incoming calls for Board of Nursing and the Background Screening Unit. | $43,747.20 |
| PS1- CDR Project Support oversee training, daily work and escalations for incoming calls to Board of Nursing and Background Screening Unit. | $28,000.00 |
Quick answers
How much is contract C5FE4B worth?
Its contract amount is $377,978.
Which organization awarded contract C5FE4B?
Department of Health in Florida awarded contract C5FE4B.
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