BLANKET PURCHASE ORDER FOR TELEPHONE LANGUAGE INTERPRETATION SERVICES FOR ALL SITES: Daytona… and 1 more item

The Florida Department of Health has awarded a blanket purchase order contract valued at $18,000.00 for telephone language interpretation services, effective July 1, 2026 through June 30, 2027. The contract encompasses 11,000 units of over-the-phone interpretation services to be delivered across multiple locations: Daytona Beach, Southside Health Zone (Keech Street), New Smyrna Beach, and Orange City, with coverage extending to all Women, Infants, and Children (WIC) sites and Healthy Start programs. The services include 24/7 live operator assistance with interpreter connection within 30 seconds or less, staffed by professional medical interpreters fluent in relevant medical terminology, supported by comprehensive reporting on call details, usage summaries, and language analysis.

Additionally, the contract includes a separate blanket purchase order for InSight Video Language Interpretation Services valued proportionally within the total contract amount, covering 7,000 units with identical service specifications and geographic coverage. Both line items are authorized for use by all employees and purchasing agents at the specified Department of Health locations and programs throughout the 12-month contract period. The services emphasize confidentiality standards, adherence to an Interpreter Code of Ethics, and customer satisfaction monitoring to support the Department's language accessibility requirements across its service delivery locations.