ServiceNow IT Operations Management Visibility v2 Quote Line: 11 Period of Service: 5/27/2026… and 15 more items

The Florida Department of Transportation awarded a contract valued at $1,163,002.38 effective May 27, 2026, through May 26, 2027, for the provision of ServiceNow software licensing and subscription services. The contract encompasses multiple ServiceNow modules and user licenses, including IT Operations Management Visibility, IT Service Management Professional licensing, Customer Service Management Professional fulfiller users, Business Stakeholder users, and specialized operational roles such as Integrated Risk Management operators and Strategic Portfolio Management users. Additionally, the contract includes advanced platform capabilities such as ServiceNow AI Control Tower subscription services, AI Search Starter functionality, and Workflow Data Fabric transaction processing, along with infrastructure support through a non-production instance shared environment.

The contract further provides business continuity and risk management capabilities through Business Continuity Management licensing at both lite operator and professional operator levels, along with Impact Guided Public Sector assessment services. The contract includes a substantial volume of IT Operations Management Visibility licenses (3,000 units) supporting the Department's technology infrastructure needs. The one-year contract term reflects a standard annual subscription model for enterprise software licensing, with the specific prime contractor name not identified in the available contract documentation.