HPSptBlockNR Hayes Professional Support Block - Non Recurring SA PARTS NBD APPL SM SRV 1YPP # and 10 more items

The Florida Department of Health awarded a contract valued at $19,808.07 for Hayes Professional Support Block services with a period of performance from July 1, 2026, through June 30, 2027. The contract encompasses non-recurring support arrangements across multiple product lines, including parts and next business day applications for small services, on-site 24 hours per 7 days support for content management systems, and end-of-life support for various hardware configurations.

The contract deliverables consist of ten line items totaling support services for communications and management equipment. These include support blocks for small gateway parts, core power components for Aura R7 systems (223 units), end-of-life support for CCR7 Elite systems (15 units), Aura R7 analog base station interpreter survival user support (16 units), communication management module R7 support (1 unit), and preferred content management system R18 agent and supervisor support packages (15 and 5 units, respectively). All support services are structured on a one-year prepaid basis with various service level agreements including next business day and on-site response options.