IT Service Management Standard - Fulfiller User v3 ServiceNow - PROD17243 Start Date: 12/30/2025 End… and 6 more items

The Florida Department of Corrections has awarded a contract valued at $510,121.92 for various ServiceNow software and service subscriptions, effective from December 30, 2025, to December 29, 2026. The contract encompasses multiple line items focused on IT service management and operational support technologies, including IT Service Management Standard, Strategic Portfolio Management, Non-Production Instance Shared Environment, IT Operations Management Visibility, Impact Guided Public Sector services, App Engine Enterprise, and Workflow Data Fabric Starter.

The contract includes several specific user and subscription components: 331 IT Service Management Standard Fulfiller Users, 210 Strategic Portfolio Management Standard Users, 300 IT Operations Management Visibility Subscription Units, 3 App Engine Enterprise Fulfiller Users, and one Additional Non-Production Instance Shared Environment. Additionally, the contract includes a ServiceNow Impact Guided Public Sector package with specific pricing constraints, where the purchase price will be 10% of the CACV, with no set minimum and a maximum price cap of $2,100,000.00. The total contract represents a comprehensive technology service subscription package for the Florida Department of Corrections' operational and management technology needs.